Policies

Returns and Shipping Policy:

Returns:

1. Eligibility for Returns:

   • Items can be returned within 14 days of the purchase date.
   • To be eligible for a return, hair extensions must be unused, unworn, and in the same condition as received.
   • We do not accept returns on items that have been altered or tampered with.

2. Return Process:

   • Customers must contact us within 14 days of receiving the product to initiate the return process.
   • Return shipping costs are the responsibility of the customer unless the return is due to our error.
   • Once the returned item is received and inspected, we will issue a refund to the original payment method.

3. Exchanges:

   • We do not offer direct exchanges. Customers can return the item for a refund and place a new order for the desired item.

Shipping:

1. Processing Time:

   • Orders are typically processed and shipped within 1-2 business days.
   • During peak seasons or promotional periods, processing times may be longer.

2. Shipping Methods:

   • We offer standard and expedited shipping options.
   • Shipping costs are calculated based on the weight of the package and the destination.

3. Tracking Information:

   • Once your order has shipped, you will receive a confirmation email with tracking information.
   • Customers can track their orders using the provided tracking number.

Terms and Conditions:

1. Product Usage:

   • Our hair extensions are intended for personal use only. Commercial use or resale of our products is prohibited without prior authorization.

2. Color Accuracy:

   • We make every effort to accurately display the colors of our products on our website. However, due to variations in monitor settings, the actual color may differ slightly from what is displayed online.

3. Intellectual Property:

   • All content on our website, including images, text, and logos, is the intellectual property of our company and may not be used or reproduced without permission.

4. Liability:

   • We are not liable for any damages or injuries resulting from the use of our products.
   • Customers should follow proper care instructions to maintain the quality of the hair extensions.

5. Changes to Terms:

   • We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

By placing an order on our website, you agree to abide by these terms and conditions